Refund Policy

At grandivisioneox, we're committed to providing exceptional budget forecasting services to our clients across Malaysia and beyond. We understand that sometimes our services may not meet your expectations, which is why we've established this comprehensive refund policy to ensure transparency and fairness in all our transactions.

This policy applies to all services purchased through our platform at grandivisioneox.sbs, including subscription plans, premium features, and professional consulting services. We believe in building long-term relationships with our clients, and our refund policy reflects our commitment to customer satisfaction.

Understanding when you're eligible for a refund is crucial. We've designed our policy to be fair while protecting the integrity of our services. Here are the specific circumstances under which refunds may be granted:

• Service requests made within 30 days of initial purchase for subscription services
• Technical issues that prevent access to purchased features for more than 48 hours
• Duplicate charges or billing errors on your account
• Cancellation of premium features within 14 days of upgrade
• Failure to deliver promised consulting services within agreed timeframes
• Significant changes to service terms that materially affect your usage

We've streamlined our refund process to make it as simple as possible. Follow these steps to request your refund:

We understand that timing is important when it comes to refunds. Here's what you can expect for different types of refund requests:

The type and amount of refund you receive depends on several factors, including the nature of your request and how long you've been using our services:

• Pro-rated refunds for unused portions of annual subscriptions
• Full refunds for duplicate charges or billing errors
• Partial refunds for premium features based on usage and time elapsed
• Credit towards future services as an alternative to cash refunds
• Consultation refunds based on sessions completed versus total purchased

We recognize that every situation is unique. In certain circumstances, we may consider refund requests that fall outside our standard policy guidelines:

Medical emergencies, job loss, or other significant life events may qualify for special consideration. We evaluate these requests on a case-by-case basis, taking into account the customer's history with our platform and the specific circumstances involved.

For businesses affected by economic downturns or unexpected changes in their industry, we may offer payment plans, service credits, or other accommodations instead of traditional refunds. Our goal is to maintain our relationship while being understanding of challenging situations.