Cookie Policy

What Are Cookies?

Cookies are small text files that are placed on your device when you visit our website. They help us recognize you, remember your preferences, and provide a more personalized experience. Think of them as digital breadcrumbs that help us understand how you interact with our platform.

These files contain information about your browsing behavior and preferences. They can't access other files on your device or cause harm to your computer. Most websites use cookies to improve functionality and user experience.

Types of Cookies We Use

How We Use Tracking Technologies

Our tracking technologies serve several purposes that directly benefit your experience on our platform. When you create budget forecasts, we use session cookies to maintain your login status and preserve your work. This prevents you from losing progress if you accidentally close a browser tab.

Performance Monitoring

We track page load times and feature usage to identify areas where our platform can be improved. If users frequently abandon the budget creation process at a specific step, we can investigate and streamline that experience.

Personalization Features

Your preferred dashboard layout, frequently used financial categories, and default currency settings are stored using cookies. This means each time you return to grandivisioneox, your workspace is configured exactly how you left it.

Third-Party Cookies

Some cookies on our website are set by third-party services we use to enhance functionality. These include analytics providers, customer support platforms, and content delivery networks. Each third party has their own privacy policy governing their use of cookies.

Third Party	Purpose	Cookie Duration
Google Analytics	Website traffic analysis and user behavior tracking	2 years
Intercom	Customer support chat functionality	9 months
Cloudflare	Security and performance optimization	Session only
Hotjar	User experience analysis and feedback collection	1 year

Managing Your Cookie Preferences

You have control over which cookies you accept. Most browsers allow you to manage cookie settings through their preferences menu. However, blocking certain cookies may impact your experience on our platform.

Browser-Specific Instructions

Data Retention and Security

We retain cookie data for varying periods depending on the type and purpose. Essential cookies are typically session-based and expire when you close your browser. Analytics cookies may be stored for up to two years to help us understand long-term usage patterns.

All data collected through cookies is protected using industry-standard security measures. We regularly review our data collection practices to ensure we're only gathering information that's necessary for providing and improving our services.

Your Rights

Under Malaysian data protection laws, you have the right to request information about the personal data we collect through cookies. You can also request deletion of this data, though this may affect your ability to use certain features of our platform.

Updates to This Policy

We may update this Cookie Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify users through our platform and update the "Last Updated" date at the top of this policy.

We encourage you to review this policy regularly to stay informed about how we use cookies and similar technologies. Your continued use of our website after any changes indicates your acceptance of the updated policy.